FAQ
You’ll be personally assisted by one of our experienced bridal consultants, who will guide you through the refined process of selecting your perfect gown. Together, you’ll explore a curated selection of dresses and identify styles you’re excited to try on.
We highly recommend submitting an appointment request. Once received, a member of our team will promptly follow up to confirm availability and help you plan your visit.
For more details, please visit our online appointment form. It’s the best way to access up-to-date information and begin your booking process.
Our bridal gowns range from $250 to $10,000 and beyond, with the average price around $1,200. Whether you're dreaming of something timeless or couture, we offer styles to suit a variety of budgets and visions.
Shipping timelines may vary based on your location, but most orders typically require at least 10 business days for delivery. Special orders may take 4 to 5 months, depending on design and production variables. Need it sooner? We offer rush order options for an additional fee.
All wedding gowns are final sale. We do not offer refunds, exchanges, or returns on any special order items. We encourage you to review your selections carefully and consult with our team before placing your order.
Alteration costs and timelines may vary depending on the specific gown or item. We recommend speaking with a bridal consultant for personalized guidance and a detailed estimate.
We typically require at least 5 days to complete standard alterations. Need it sooner? We offer same-day or next-day rush alterations for an additional fee.
Wedding gowns are designed to be altered and tailored to your perfect fit. However, each gown may have unique construction details that can affect how easily it can be adjusted. For the best results, we recommend consulting directly with our seamstress after your purchase to discuss your gown’s specific alteration needs.
We do not serve or provide alcoholic beverages under any circumstances. This includes complimentary gifts or event offerings. Thank you for your understanding.
To ensure every customer—including brides and their guests—enjoys the best possible bridal experience, intoxicating beverages, including alcohol, are strictly prohibited on our premises and directly outside the store. We appreciate your cooperation in helping us maintain a welcoming, comfortable, and respectful environment for all.
For further information, please don’t hesitate to contact us directly.
To request an appointment, please visit our homepage and click the "BOOK AN APPOINTMENT" link link. It’s the quickest way to begin planning your visit with us.
For further information, please feel free to contact us directly. Our team is here to assist you with any questions or details you may need.
To schedule a second appointment, please click the "BOOK AN APPOINTMENT" link located on our homepage. This ensures your request is received and processed promptly.
Yes, no videos.
To view the designer brands we carry, please visit our website and use the filter option to browse by brand. This will give you the most up-to-date list of designers available in our store.
Our gowns begin at around $250.00, with a wide range of styles and price points to suit various preferences and budgets.
We offer a wide selection of sizes—from 0 through 30—to ensure every bride finds her perfect fit. Our collection includes styles designed to celebrate every body type with elegance and comfort.
As soon as possible.
at least 6 to 7 months prior to your wedding date. This allows ample time for production, delivery, fittings, and alterations to ensure your gown is perfect for your special day.
As soon as you are ready to
While visiting us in-store, feel free to ask a team member to view our accessories collection. We’ll be happy to show you our selection of veils, jewelry, headpieces, and more to complement your gown.
No.
A rush order is an expedited service offered for select items. If the item is available, your order may be processed and shipped the same day. Availability and eligibility may vary—please contact us directly for confirmation and details.
Shipping fees vary depending on the type of order and the carrier’s current rates. For the most accurate estimate, please contact us directly or refer to your order confirmation details.
Please inquire within to obtain more information.
We will contact you via text message or phone call using the number you provided to schedule your fitting. Please note: your invoice will include a handwritten appointment date from your initial visit for reference.
To ensure the best possible fit during your appointment, we recommend wearing neutral-colored, comfortable undergarments such as shapewear, a bra, and a slip. Please also bring the exact shoes you plan to wear on your wedding day—or a pair with a similar heel height—to help determine the proper length and fit of your gown.
Most brides require 1 to 2 fittings to achieve the perfect fit. Our team will guide you through each step to ensure your gown is tailored beautifully for your special day.
We accept a variety of payment options, including: Debit Cards, Credit Cards, Cash.
To secure your gown, we require a 40% to 50% deposit, which will be applied toward your total order balance. The remaining balance must be paid in full before leaving our premises.
We may offer special promotions on select items during specific times of the season. Be sure to check our website or visit us in-store to stay updated on current offers and limited-time deals.
Yes, we do offer shipping; however, carrier shipping rates will apply based on your location and the size of your order. For a detailed quote, please contact us or refer to your order summary at checkout.
The cost will depend on the items being shipped in addition to carrier shipping rates.
You will receive an email or text message notification with shipping information.
All items are shipped in special heavy-duty packaging materials to ensure safe transit. We ship via FedEx, UPS, or USPS, depending on availability and your location.
Upon receiving your gown, please inspect it carefully and try it on
We may be able to accommodate international shipping upon request. Please note that you will be responsible for: Shipping and international fees, Customs clearance and coordination to ensure successful delivery to your destination. For more details or to confirm availability, please contact us directly.
For additional guidance or personalized assistance, please inquire within. Our team is happy to help with any questions you may have.
For additional guidance or personalized assistance, please inquire within. Our team is happy to help with any questions you may have.
A trunk show is a special event where designers showcase their upcoming seasonal collections, often before they’re available to the general public. While it may include runway-style presentations, trunk shows typically offer brides the opportunity to view, try on, and order exclusive styles—sometimes with special incentives or limited-time availability.
After making a reservation, you are welcome to bring up to four (4) guests with you to your appointment. We encourage you to share this special experience with loved ones who support your vision.
A dress may be typically less expensive.
Depending on the designer collection.
The information will be provided on the website and an invite may be sent.
Please call, text, or email us.
Please call, text, or email us.