SUPPORT

Contact: marthabridalsales@gmail.com.

ORDER

How secure is my personal information?

MARTHA BRIDAL adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

What forms of payment do you accept?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it will process, and you won’t be able to cancel it. However, you can return your items for store credit if approved and falls within 24 hours of placing your order. 

SHIPPING

Do you ship internationally?

Yes! Just ensure that the items you order will clear customs in your country. Extra shipping charges will apply.

What shipping carriers do you use?

We choose USPS, UPS, DHL and other shipping carriers worldwide. We will select the best carrier for specific countries to make sure your package arrives in time.

How long does it take to process my order?

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.

How long does shipping take?

Our average shipping time is 7-20 business days depending on your location. 

United States, Canada, United Kingdom, Australia, and New Zealand: 7-20 business days.

European countries: 7-25 business days.

Asian countries: 7-25 business days.

Rest of the world: 7-30 business days.

DELIVERY

How do I track my order?

We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.

Are all my items shipped together?

It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.

RETURNS

What is your return policy?

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. 

To file a return request.

The return window begins when your package is marked "Delivered" by the tracking system, including the weekends and holidays. You will be unable to initiate a return request after those 7 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 What do I do if I receive a defective product?

If there is a manufacturing defect, let us know within 7 days of receiving your item, and we’ll send you a replacement. It is very unlikely for this to happen.